The Double Win
The Power of Feedback | Ayelet Fishbach
May 2, 2023
Ayelet Fishbach, a marketing professor at the University of Chicago Booth School of Business and author of 'Get It Done', dives into the crucial role of feedback in personal and professional growth. She discusses effective ways to present feedback so that it resonates and prompts action. Ayelet emphasizes the importance of after-action reviews in learning from both successes and failures. She also explores overcoming the emotional barriers of negative feedback and reframing failure as a stepping stone to success.
51:06
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Quick takeaways
- The context in which feedback is delivered shapes its reception, significantly impacting individuals' motivation and willingness to improve.
- Implementing after-action reviews fosters a culture of continuous growth by encouraging reflection on successes and areas for enhancement.
Deep dives
The Importance of Context in Feedback
The context in which feedback is delivered significantly influences how it's received and interpreted by recipients. Many individuals, whether as managers or employees, react differently based on their history and the specific circumstances surrounding the feedback process. It's not just the content of the feedback that shapes one's response; the surrounding factors can lead someone to feel either empowered to improve or discouraged and resigned. Understanding this dynamic helps highlight the necessity of thoughtful communication when giving and receiving feedback.
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