

Changes in Airline Marketing [Part I]: Overcoming Skill and Tech Challenges in Martech
Nov 30, 2023
In this podcast, the guest Juan Mendoza discusses the state of marketing technology in the airline industry. They explore emerging roles and the need for new marketing skills. They also talk about challenges in building customer experiences, personalization, and implementing new marketing technologies. Additionally, they highlight how Insider, a marketing tool, helps create personalized digital experiences for airlines.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 4min
Exploring the Marketing Technology Industry and the Challenges Ahead
03:39 • 4min
Building Customer Experiences in the Airline Industry
07:25 • 7min
Challenges and Opportunities in Airline Marketing
14:31 • 6min
Challenges in Airline Marketing
20:29 • 8min
Adapting the Customer Experience in the Airline Industry with Insider
28:17 • 2min