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Changes in Airline Marketing [Part I]: Overcoming Skill and Tech Challenges in Martech

The Diggintravel Podcast

CHAPTER

Adapting the Customer Experience in the Airline Industry with Insider

This chapter explores the importance of adapting the customer experience in the airline industry and discusses how Insider, a marketing tool, helps create personalized digital experiences for travelers using customer data. It also highlights the Customer Journey Orchestration Tool, Architect, and mentions airlines like Singapore Airlines, Qantas, AirAsia, and Air Baltic that trust Insider.

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