

MSP Sales Simplified with Steve Young
Feb 7, 2025
Steve Young, Director of Business Development at GDS, shares his journey in MSP sales, highlighting the importance of authentic communication and understanding client psychology. He compares sales strategies to jujitsu principles, advocating for flexibility over rigidity. Steve emphasizes active listening techniques, such as mirroring and labeling, to enhance rapport with clients. He stresses the necessity of establishing professional boundaries and introduces a new educational course to help MSPs master cold calling, aiming to boost their sales effectiveness.
AI Snips
Chapters
Books
Transcript
Episode notes
ScaleCon Presentation
- Steve Young, initially tense, presented at ScaleCon.
- His humor improved the presentation after 10 minutes, surprising Tyler.
Sales Journey Start
- Steve Young's sales journey began in 2018 after progressing from a technical role.
- Early negative cold calling experiences made him doubt the method's efficacy.
Buyer-Centric Approach
- Steve Young realized he was too focused on his sales process, not the buyer's.
- Shifting to the buyer's perspective and addressing their needs improved his closing rate.