How Leaders Think with Kenny Lange
How Carter Severns Thinks About Directness and Rapport in Leadership
Jan 22, 2025
Carter Severns, SVP of Marketing for Delivery Solutions, chats about the significance of empathy and intentionality in leadership. He discusses how building rapport enhances effective communication and the role of likability in a leader's success. Severns shares insights on navigating challenges like budget cuts by emphasizing transparency while maintaining morale. With a focus on remote work, he offers practical strategies like weekly coffee chats to strengthen team connections. His journey shows the transformative power of genuine relationships in leadership.
43:25
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Quick takeaways
- Building rapport and trust through transparent communication allows leaders to navigate difficult conversations and foster a positive workplace culture.
- Self-awareness in communication styles, paired with intentional relationship-building, enhances cooperation and promotes strong team dynamics in any work environment.
Deep dives
The Importance of Establishing Relationships
Building relationships is crucial in the workplace, as it can significantly change the dynamics of difficult conversations. When honesty or feedback is needed, having established rapport allows for more constructive dialogue. This foundation helps to create a safe space where communication flows more easily, enabling both parties to navigate tough discussions without friction. The emphasis on relationships highlights that personal connections can influence career trajectories and shape workplace culture.
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