How Leaders Think with Kenny Lange

How Carter Severns Thinks About Directness and Rapport in Leadership

Jan 22, 2025

Carter Severns, SVP of Marketing for Delivery Solutions, chats about the significance of empathy and intentionality in leadership. He discusses how building rapport enhances effective communication and the role of likability in a leader's success. Severns shares insights on navigating challenges like budget cuts by emphasizing transparency while maintaining morale. With a focus on remote work, he offers practical strategies like weekly coffee chats to strengthen team connections. His journey shows the transformative power of genuine relationships in leadership.

43:25

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Episode guests

Carter Severns

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Episode notes

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Quick takeaways

Building rapport and trust through transparent communication allows leaders to navigate difficult conversations and foster a positive workplace culture.

Self-awareness in communication styles, paired with intentional relationship-building, enhances cooperation and promotes strong team dynamics in any work environment.

Deep dives

The Importance of Establishing Relationships

Building relationships is crucial in the workplace, as it can significantly change the dynamics of difficult conversations. When honesty or feedback is needed, having established rapport allows for more constructive dialogue. This foundation helps to create a safe space where communication flows more easily, enabling both parties to navigate tough discussions without friction. The emphasis on relationships highlights that personal connections can influence career trajectories and shape workplace culture.

Intro

2min

The Power of Soft Skills in Leadership

19min

The Importance of Context in Leadership and Team Communication

5min

The Art of Transparent Leadership

10min

Building Rapport in Remote Work

4min

The Power of Honest Feedback in Leadership

3min

On today's episode of "How Leaders Think" Kenny Lange sits down with Carter Severns, SVP of Marketing for Delivery Solutions, for an open conversation about the importance of building rapport and relationships in effective leadership. In this insightful episode, they delve into strategies for genuine connection within teams, the impact of transparent communication, and why likability plays a crucial role in a leader's effectiveness. Carter shares his journey from being mentored early in his career to now leading high-growth companies, emphasizing the power of empathy and intentionality in leadership. Whether you're in a remote setup or a traditional office environment, this episode is filled with practical advice to help you cultivate a more connected and cohesive team.

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* Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy50cmFuc2lzdG9yLmZtL2tlZXAtcmlzaW5nLXdpdGgta2VubnktbGFuZ2U=

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* YouTube: https://www.youtube.com/@KennyLange/podcasts

* Website: https://howleadersthink.kennylange.com/

Carter Severns Resources:
LinkedIn: https://www.linkedin.com/in/carter-severns/

#LeadershipDevelopment #EffectiveCommunication #BuildingRapport #CareerGrowth #WorkplaceCulture