99% Invisible Wait Wait...Tell Me!
Sep 4, 2019
Waiting is an experience we all share, but it can feel drastically different based on the circumstances. Discover how design affects our perception of time, especially in urban environments like Detroit, where demolition projects bring mixed emotions. Learn about the Neighborhood Improvement Tracker, enhancing transparency between city officials and residents. Explore how psychological insights can improve user experiences in various sectors, including technology and public transport, transforming how we feel about waiting.
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Detroit Demolition Chaos
- Detroit's demolition program had a chaotic rollout, leaving residents frustrated.
- They couldn't get information about when abandoned houses would be demolished.
The Psychology of Waiting
- Waiting is a universal experience, but its impact depends on context.
- Design can greatly influence whether a wait feels reasonable or unbearable.
Xerox Star's Slow Perception
- Xerox Star, despite being fast, felt slow due to static loading icons.
- These gave no sense of progress, leaving users feeling powerless.
