MarTech Podcast ™ // Marketing + Technology = Business Growth cover image

MarTech Podcast ™ // Marketing + Technology = Business Growth

What Today’s Marketing Leaders Are Missing

Dec 16, 2024
Brian Solis, head of global innovation at ServiceNow and a renowned futurist, discusses the transformative landscape of marketing driven by rapid technological advancements. He emphasizes the need for leaders to embrace innovation with generative AI as a game-changer. Solis highlights the necessity of empathy in marketing, showcasing how understanding consumer behavior can drive personalized experiences. He critiques past tendencies of technology creating distance, advocating for a human-centric approach that fosters genuine connections in an AI-driven world.
15:33

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Quick takeaways

  • The rapid advancement of generative AI necessitates a fundamental shift in marketing strategies from traditional frameworks to innovative approaches focusing on empathy.
  • Understanding evolving consumer behaviors and leveraging technology can enhance personal connections, as exemplified by Carvana's personalized video interactions.

Deep dives

The Need for a Mindshift in Marketing

The acceleration of technology, particularly with the rise of generative AI, necessitates a fundamental change in marketing approaches. Marketing leaders are often stuck in traditional frameworks and mindsets, failing to adapt quickly to the rapid transformation of consumer behaviors and preferences. This requires a rethinking of how marketers engage with their audiences, prioritizing empathy and understanding over mere transactional relationships. By recognizing the evolving needs and values of consumers, marketers can position themselves to leverage new tools and strategies that foster deeper connections.

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