Mastering ServiceTitan
ServiceTitan’s Benchmark Report: Challenges and Opportunities in 2025 — AI and More
Apr 17, 2025
Chris Hunter, Principal Industry Advisor at ServiceTitan, and Deanna Kawasaki, Senior Director of Titan Intelligence, dive into the future of the trades in 2025. They tackle the skilled labor shortage and the transformative role of AI in enhancing efficiency. Listeners learn how top-performing shops use technology to thrive during economic challenges. The duo also shares insights on effective leadership and recruitment strategies that leverage AI, emphasizing the importance of fostering a strong company culture.
37:28
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Quick takeaways
- The skilled labor shortage in the trades is intensifying, necessitating strong recruitment and retention strategies to meet future demands.
- AI is revolutionizing operations by automating workflows, allowing businesses to enhance efficiency and customer experience while scaling effectively.
Deep dives
Consumer Credit Crunch Impact
In 2024, the consumer market experienced a notable credit crunch that affected spending patterns. Many consumers who previously relied on credit cards found themselves maxed out, limiting their options for expenditures. This shift in behavior also influenced the replace versus repair ratio, as consumers became more cautious with their spending, leading businesses to rethink their pricing strategies instead of defaulting to discounts. Understanding these changes allows companies to adapt their approaches, exploring financing options to accommodate financially constrained customers.
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