910: Mastering the Four Conversations that Transform all Your Interactions with Chuck Wisner
Oct 26, 2023
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Chuck Wisner, president of Wisner Consulting, discusses the four universal types of conversation and how to maximize their effectiveness. Topics include overcoming limiting stories, improving collaboration, deconstructing narratives in business, examining unconscious standards, the value of worry in decision-making, and shifting mindsets for better conversations.
By understanding our patterns and biases, we can open up space for mutual learning and collaboration.
Letting go of judgment and embracing vulnerability can lead to deeper understanding and connection with others.
Deep dives
The Power of Conscious Conversations
Conscious conversations involve becoming aware of our stories and recognizing that they are not the truth. By understanding our patterns and biases, we can open up space for mutual learning and collaboration. Collaboration requires holding our positions with an open hand, being vulnerable, and seeking to understand others' perspectives. Additionally, it's important to slow down the conversation process, clarify commitments, and avoid making sloppy promises. By breaking free from our limiting stories and adopting a mindset of curiosity and openness, we can have more productive and meaningful conversations.
Storytelling: Unraveling Our Patterns
Storytelling is a primary aspect of conversations, and it shapes our perspectives. However, it's crucial to recognize that our stories are not the truth. By cultivating awareness of our patterns and judgments, we can challenge the stories we hold and open ourselves to different possibilities. Letting go of judgment and embracing vulnerability can lead to deeper understanding and connection with others.
The Art of Collaboration
Collaborative conversations involve embracing open advocacy and open inquiry. This means revealing the thinking behind our perspectives, seeking to understand others' viewpoints, and creating a space for multiple perspectives to emerge. Slowing down the conversation process and focusing on common facts can provide a solid foundation for collaboration. By being mindful of power dynamics and striving for mutual learning, we can foster more effective and inclusive collaboration.
Mindful Commitment Conversations
Commitment conversations are often neglected, leading to misunderstandings and sloppy promises. It's important to avoid rushing from storytelling to action and take the time to clarify expectations, conditions, and success criteria. By engaging in mindful commitment conversations, we can make better promises, ensure mutual understanding, and prevent unnecessary conflicts or disappointments.
Chuck Wisner is president of Wisner Consulting. His client list includes companies such as Google, Rivian, Apple, Tesla, Harvard Business School, Ford, and Chrysler. Wisner was a senior affiliated mediator with the Harvard Mediation Program and was among the first to be certified through the Mastering the Art of Professional Coaching program at the Newfield Institute. He was also a specialist in organizational learning and leadership as an affiliate with MIT’s Center for Organizational Learning.