Shifting Mindsets for Higher Quality Conversations

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In this chapter, they discuss how to shift your mindset in order to have higher quality conversations, especially when you think someone is wrong. They suggest starting by comparing the facts that both parties agree on and using that as a solid ground to work from. They emphasize the importance of asking questions to understand the other person's perspective and reveal their thinking.

Chuck Wisner reveals the four universal types of conversation—and shares advice on how to maximize the effectiveness of each.

— YOU’LL LEARN —

1) The four universal types of conversations—and why they matter.

2) How to stop your stories from limiting you.

3) The fundamental pattern for better collaboration.

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— ABOUT CHUCK —

Chuck Wisner is president of Wisner Consulting. His client list includes companies such as Google, Rivian, Apple, Tesla, Harvard Business School, Ford, and Chrysler. Wisner was a senior affiliated mediator with the Harvard Mediation Program and was among the first to be certified through the Mastering the Art of Professional Coaching program at the Newfield Institute. He was also a specialist in organizational learning and leadership as an affiliate with MIT’s Center for Organizational Learning.

• Book: The Art of Conscious Conversations: Transforming How We Talk, Listen, and Interact

• LinkedIn: Chuck Wisner

• Website: ChuckWisner.com

— RESOURCES MENTIONED IN THE SHOW —

• Book: Feeling Good: The New Mood Therapy by David Burns

• Book: Feeling Great: The Revolutionary New Treatment for Depression and Anxiety by David Burns

• Book: Sapiens: A Brief History of Humankind by Yuval Noah Harari

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