The Josh Bersin Company

Transforming The Talent Acquisition Function at NHS, UK

8 snips
Apr 15, 2025
Alfredo Thompson, the Chief People Officer at Royal United Hospitals Bath, shares insights on revolutionizing talent acquisition in the NHS. He discusses transforming recruitment from a simple compliance task to a strategic business growth function. By embracing customer-centric principles and technology, Thompson highlights significant reductions in vacancy rates and improved employee retention. The conversation also covers the evolving role of HR leadership, particularly in integrating AI and enhancing candidate experiences in a resource-constrained healthcare environment.
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ANECDOTE

NHS Trust Transformation

  • Royal United Hospitals Bath NHS Trust faced high vacancy rates and poor candidate experience.
  • In three years, they reduced vacancy rates to 1.4% and improved retention by transforming talent acquisition.
ADVICE

Transforming Talent Acquisition

  • Simplify processes, redesign them, and introduce technology to speed things up.
  • Collaborate across organizational functions to provide a great candidate experience.
ANECDOTE

Simplifying Onboarding

  • The NHS Trust had inconsistent onboarding processes, with multiple versions of welcome letters.
  • They standardized processes and collaborated with the recruitment team to simplify the candidate journey.
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