The Josh Bersin Company
Transforming The Talent Acquisition Function at NHS, UK
Apr 15, 2025
Alfredo Thompson, the Chief People Officer at Royal United Hospitals Bath, shares insights on revolutionizing talent acquisition in the NHS. He discusses transforming recruitment from a simple compliance task to a strategic business growth function. By embracing customer-centric principles and technology, Thompson highlights significant reductions in vacancy rates and improved employee retention. The conversation also covers the evolving role of HR leadership, particularly in integrating AI and enhancing candidate experiences in a resource-constrained healthcare environment.
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Quick takeaways
- The transformation of talent acquisition at NHS emphasized a candidate-focused approach, significantly reducing vacancy rates to just 1.4%.
- Cross-functional collaboration and technology enablement were crucial in enhancing recruitment practices and fostering a culture of employee empowerment.
Deep dives
Transforming Talent Acquisition
A significant challenge in the healthcare sector was the high vacancy rates and poor candidate experiences during the hiring process. By reimagining talent acquisition, a shift from a compliance-driven function to a candidate-focused experience was achieved. This transformation led to a remarkable reduction in vacancy rates from an alarming level to just 1.4%, while also decreasing the attrition rate of new hires within their first year. The emphasis was placed on understanding the manual processes in place, which allowed for more targeted improvements and streamlined recruitment.
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