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Onboarding as Acclimation
- Onboarding is the journey of acclimating to a product through many actions.
- It's about moving from unfamiliarity to comfortable core usage, not just the first-time experience.
Onboarding Beyond 'How'
- Onboarding teaches users why and when to use a product, not just how.
- Motivate users by explaining the product's value proposition before teaching navigation.
Onboarding Video Critique
- Krystal critiques onboarding videos, finding they're often ineffective for new users.
- New users don't know what they don't know, making long introductory videos a big ask.