The Importance of a Culture of Onboarding

The more of these add-ons to get by in a short amount of time you create, the more work you're going to have to do later to update them. The alternative is that you leave it and you don't update it. And then no one sees how out of date it is because they skip those things anyways. It's important to spend some time just kind of early on with your team, helping them understand what onboarding means. If we want to see big gains or impacts from better onboarding experience, we sort of have to invest in making it a core part of our product design process.