
#272 Onboarding with Krystal Higgins
UX Podcast
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How to Get Your Onboarding Video to Work for You
The onboarding video is a tough thing to get people to watch and internalize the first time they visit product or open an app. You might find that you're losing a lot of customers in their first 30 or 90 days, however long is a good window for your product. The ones who maybe receive hands-on support from customer service are successful. That's just an example of some ways that you can start to look at seeing if you need a better way.
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