

804. News: Exits for HSBC, Chip reaches profitability and is Klarna taking on Shopify?
Nov 20, 2023
Guests Alex Johnson and Paul Delaney join the hosts to discuss HSBC's refocus on Asia, Chip's journey to profitability, and Klarna's shift to marketplace and merchant enablement. They also explore the EU and Parliament's agreement on new instant payment rules and the value of human interaction in customer service.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9
Introduction
00:00 • 2min
Introducing Paul Delaney: Head of Commercial at Chip
02:02 • 3min
HSBC's Refocus on Asia
05:24 • 8min
Chip's Journey to Profitability
13:33 • 14min
Lessons Learned and Efficient Processes
27:28 • 2min
EU and Parliament Reach Agreement on New Instant Payment Rules
29:02 • 9min
Klarna's Shift to Marketplace and Merchant Enablement
38:30 • 14min
Revolut Raises Monthly Fees for Premium Customers and Expands Benefits
52:33 • 2min
The Value of Human Interaction in Customer Service
54:24 • 8min