Fintech Insider Podcast by 11:FS cover image

804. News: Exits for HSBC, Chip reaches profitability and is Klarna taking on Shopify?

Fintech Insider Podcast by 11:FS

CHAPTER

The Value of Human Interaction in Customer Service

In this chapter, they discuss the decision by Booth supermarkets in the north of England to remove self-checkout machines and revert to traditional manned tills. The conversation draws parallels to the shift in financial services toward digital interaction points and raises questions about the effectiveness of upselling and cross-selling in this new landscape.

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