Paul Delaney

Head of Commercial, Chip

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Nov 20, 2023 • 1h 4min

804. News: Exits for HSBC, Chip reaches profitability and is Klarna taking on Shopify?

Guests Alex Johnson and Paul Delaney join the hosts to discuss HSBC's refocus on Asia, Chip's journey to profitability, and Klarna's shift to marketplace and merchant enablement. They also explore the EU and Parliament's agreement on new instant payment rules and the value of human interaction in customer service.