Inbound Logistics Podcast: Supply Chain Reactions IL Podcast 018: Where should businesses direct their focus to keep their supply chain agile and responsive to the increasingly challenging demands of a global consumer market? Guest: Brad Jacobs, CEO, XPO Logistics
13 snips
May 9, 2017 
In this engaging discussion, Brad Jacobs, CEO of XPO Logistics and an expert in building successful logistics companies, dives into the fluid demands of today's global consumer market. He emphasizes the critical need for agile supply chains and the role of technology in overcoming challenges. Jacobs shares insights on enhancing customer satisfaction, actively listening to clients for new opportunities, and the phenomenon of 'supply chain impatience'. He also discusses emerging trends in e-commerce logistics, particularly for SMBs seeking robust global solutions.
AI Snips
Chapters
Transcript
Episode notes
Jacobs' Career Path
- Brad Jacobs' career has focused on CEOs, building billion-dollar logistics enterprises.
- His previous ventures involved transporting various goods, mirroring XPO's current focus.
XPO's Shift to Optimization
- XPO Logistics has shifted from acquisitions to optimizing existing businesses and integrating them globally.
- They focus on customer service, e-commerce expansion, and cross-continental expertise sharing.
Technological Integration at XPO
- XPO Logistics has largely completed its technological integration, using common ERP, CRM, and rebranding.
- This allows for global visibility and improved cross-selling opportunities.