CIPD HR People Pod – Ep 20: Lockdown: five years on | Media scrutiny | ‘Coachbots’ | Gentle leadership
Mar 24, 2025
Emma Jayne, Group People and Culture Director at KYN, and Gareth Neale, Head of HR at Crimson Hotels, share their insights on the evolving HR landscape post-COVID-19. They discuss the lasting impacts of the pandemic, such as shifting employee expectations and the necessity for community support among HR leaders. The conversation touches on the role of AI in mentorship, questioning how ‘coachbots’ can supplement human interaction. Finally, they explore gentle leadership and the importance of empathy in management, highlighting its relevance today.
AI Snips
Chapters
Transcript
Episode notes
Empathy Guides Communication
- Put yourself in others' shoes to understand situations better.
- Adapt your communication to meet your audience’s needs, from employees to investors.
Balance Perspectives in Decisions
- Think about the bigger picture including business, individual, and legal aspects before deciding.
- Balance these perspectives to make well-informed HR decisions.
Be Selective With Advice
- Be selective with where you get your HR advice from; not all sources are reliable.
- Reflect critically on HR theories and advice to avoid blindly following outdated or incorrect information.