The McKinsey Podcast
Will generative AI hurt middle managers—or help them?
Aug 22, 2024
Bryan Hancock and Emily Field, McKinsey talent experts and co-authors of *Power to the Middle*, dive into the pivotal role of middle managers amid evolving workplace dynamics. They discuss generative AI's potential to reduce administrative burdens, allowing managers to better support their teams. The duo also highlights the hurdles women face in promotions and the 'broken rung' phenomenon, stressing the need for a supportive environment for all managers. Their insights aim to reshape the perception and effectiveness of middle management in today's work landscape.
25:13
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Quick takeaways
- Middle managers are essential for organizational success but face overwhelming administrative burdens that impair their effectiveness and well-being.
- Generative AI has the potential to transform managerial roles by automating tasks, allowing managers to focus on strategic coaching and mentorship instead.
Deep dives
The Evolving Role of Middle Managers
Middle managers are increasingly recognized as vital to organizational success, yet they often face significant challenges that hinder their effectiveness. Historically seen as important figures, middle managers now find themselves overwhelmed with administrative tasks, limiting their ability to engage with their teams. Factors such as organizational bureaucracy, technological demands, and social changes, including the pandemic and the great resignation, have compounded the complexity of their roles, leading to high levels of burnout. To address this, businesses must reconsider how they support middle managers, focusing on reducing bureaucratic burdens and allowing them to act as connectors and coaches rather than mere administrators.
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