TED Business
Don't be a jerk to your barista — and other thoughts on frontline work | Adriann Negreros
Feb 26, 2024
Adriann Negreros discusses the importance of dignity and career growth for frontline workers, introducing the 'handbook of humanity'. Modupe shares tips on avoiding rudeness and practicing grace at work and beyond.
17:07
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Quick takeaways
- Frontline workers deserve dignity and opportunities for career growth.
- Implementing people-centered ideas rooted in empathy can redefine frontline work culture.
Deep dives
Problem of Incivility in Airports and Towards Frontline Workers
Behaving badly in airports, especially during chaotic times like holidays, contributes to the turmoil experienced by frontline workers. Adrian Negrieroz highlights the rising reports of incivility towards frontline workers, emphasizing the need for a work environment where they feel safe and respected. CEOs and customers are urged to create a culture that values and cares for frontline workers.
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