Exploring the increasing incivility towards airport and airline workers, while stressing the significance of fostering a culture of respect and appreciation for these essential frontline employees. Additionally, a sponsorship shoutout is given to Economist Education, promoting online executive education courses for business professionals.
All jobs, especially those held by frontline workers, should have dignity and the ability to turn into great careers, says change management expert Adriann Negreros. From shift flexibility to ending work on time, he outlines what he calls the "handbook of humanity" — people-centered ideas for change, rooted in empathy — that, when implemented, can redefine the nature of frontline work. After the talk, Modupe shares how she avoids being a jerk — and gives advice on how to give yourself and others grace on and off the job.