Exploring the importance of firsthand frontline experiences, fair pay equity, and emotional needs in enhancing employee satisfaction and productivity. Advocating for changes in business models to prioritize respect for frontline workers and highlighting initiatives promoting customer service and awareness, with a call for empathy in all interactions.
All jobs, especially those held by frontline workers, should have dignity and the ability to turn into great careers, says change management expert Adriann Negreros. From shift flexibility to ending work on time, he outlines what he calls the "handbook of humanity" — people-centered ideas for change, rooted in empathy — that, when implemented, can redefine the nature of frontline work. After the talk, Modupe shares how she avoids being a jerk — and gives advice on how to give yourself and others grace on and off the job.