Real Estate Team OS

023 Operations Leadership from Assistant to COO with Christy Belt Grossman

Mar 26, 2024

Christy Belt Grossman, real estate operations expert, shares insights on leadership progression in real estate teams. She discusses the evolution of operations roles, from assistant to COO, emphasizing the importance of empowering and compensating team members effectively. Christy also highlights the significance of hiring and promoting Ops Bosses to drive growth and co-create visions within businesses.

54:47

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Episode guests

Christy Belt Grossman

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Episode notes

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Quick takeaways

Life-giving leadership unites teams towards a common goal through values and mindset alignment.

Transitioning from salesperson to business boss requires evolving into a life-giving leader.

Operational success in real estate hinges on KPIs, clear structures, and effective leadership.

Deep dives

The Power of United Mission-Vision Values in High-Performing Teams

Ensuring that a team is united in their mission-vision values, living them out in every team member's actions and mindset, is essential for high performance. Beyond just having values on display, true alignment throughout the team's core can elevate it from a group of individual performers to a cohesive unit focused on a common goal.

Introduction

3min

Life-Giving Leadership in Real Estate

10min

Evolution and Importance of Operations Leadership Roles

8min

Navigating Transitions in Real Estate Operations Leadership

3min

Evolution of Operational Leadership Roles

23min

Navigating Business Operations in Shifting Real Estate Markets

3min

Sentimental Attachment to a VW Bug and Personal Growth Reflections

3min

Discussion on Ops Boss Coaching and Contact Information

2min

Talk or type with our new Team Bot: https://realestateteamos.com/bot

Christy Belt Grossman is the go-to expert for real estate operations.

She started in mortgage ops before joining a 2-agent team as an assistant. Together, they grew to the #5 Keller Williams team and one of the first teams to produce $1B in sales.

Today, Christy is the Owner of Ops Boss Coaching and shares tips for owners and operators alike on building a business by building a partnership.

You’ll also learn when and how to hire or promote an Ops Boss from Assistant to Director of Operations to Chief Operating Officer.

Watch or listen to this conversation with Christy to learn:
- The definition and value of life-giving leadership
- Her growth from assistant to COO in a pioneering real estate team 25+ years ago including a hard lesson along the way
- The nuance in operations roles and a team leader’s need to match their goals with these roles
- Empowering your ops person to be a multiplier rather than just a subtractor
- The Assistant as a job (not a career) that’s paid based on time spent (not results generated)
- The Director of Operations as a goal setter who’s paid on results
- The Chief Operating Officer as a business leader who’s producing results, driving growth, and co-creating and co-casting the vision
- The 3x Rule for optimizing your operations
- The process to determine proper compensation for operations team members
- A general rule of thumb to guide operations hiring
- How to identify the Assistant who’s prepared to become a Director of Operations
- How to set goals and drive progress between team leader and ops leader … together
- What solo agents and team leaders get by investing in operations

At the end, learn about a rock band as a melting pot, a +20-year-old, patriotic VW Beetle, and Picasso’s mastermind sessions.

Connect with Christy and Ops Boss on Instagram:
- https://www.instagram.com/christybeltgrossman/
- https://www.instagram.com/opsbosscoaching/

Learn more about Ops Boss Coaching:
- https://OpsBossCoaching.com

Learn more about Real Estate Team OS:
- https://www.realestateteamos.com
- https://linktr.ee/realestateteamos

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Talk or type with our new Team Bot: https://realestateteamos.com/bot