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023 Operations Leadership from Assistant to COO with Christy Belt Grossman

Real Estate Team OS

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Evolution of Operational Leadership Roles

Exploring the progression from admin roles to director of operations, the chapter emphasizes hiring and nurturing individuals for executive positions. It discusses challenges in finding the right talent, setting salaries competitively, and defining KPIs for success. The importance of delegation, clear communication, and creating procedures for scaling efficiently within operations leadership are highlighted.

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