

Can You Teach Soft Skills?
Oct 20, 2023
In this podcast, the hosts discuss if soft skills like empathy, friendliness, and sense of humor can be taught or if they're innate. They also share insights on managing customer expectations and the challenges of being a good manager. The importance of providing extra service to customers and the power of humor in teaching soft skills are also explored.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
Flipping Expectations into Opportunities: Managing Customer Expectations and Building Partnerships
01:39 • 5min
Providing Extra Service and Email Privacy Solutions
06:49 • 3min
Can Soft Skills be Taught in Managerial Roles?
09:20 • 5min
Teaching Soft Skills and the Power of Humor
14:25 • 2min