Flipping Expectations into Opportunities: Managing Customer Expectations and Building Partnerships

Soft Skills for managers and leaders are essential to business and personal success. This week on Business Brain, we ask our audience if these skills are teachable or if you must be born with them. Traits like empathy, a sense of humor, being a good listener, and friendliness. Can these be taught? Listen in to hear our take!

• 00:00:00 Business Brain – The Entrepreneurs’ Podcast #494 for Casual Friday, October 20th, 2023
• 00:01:02 Robert-How to manage increasing customer expectations?
  • Whistle, Workhorse, and the Whale – Episode 445
• 00:07:17 SPONSOR: Fastmail, the email provider who puts your privacy first. Visit Fastmail.com/BusinessBrain for 10% off your first year
• 00:08:57 Can anyone become good at being a manager?
  • Friendly
  • Optimistic 
  • A good listener
  • Empathy
  • Sense of humor
  • Peter Principle
• 00:15:35 BB494 Outtro <https://businessbrain.show/>
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The post Can You Teach Soft Skills? Business Brain 494 appeared first on Business Brain - The Entrepreneurs' Podcast.