How to Be Awesome at Your Job

951: The Three Sentences that Improve (almost) Every Conversation with Chris Fenning

Apr 8, 2024

Communication expert Chris Fenning shares tips on capturing attention in the first minute of a conversation, fixing unproductive meetings, and improving reputation. He discusses the 'goal problem solution' technique, balancing professionalism and casualness in communication, and enhancing workplace productivity with specific time limits.

41:39

Episode guests

Chris Fenning

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Quick takeaways

Master the first minute of conversation for clearer communication.

Structure conversations with goal-problem-solution method for clarity and focus.

Deep dives

Key Point 1: Importance of Framing Conversations

Framing conversations in the first minute sets the stage for effective communication. Clearly stating the context, intent, and key message within 15 seconds helps the listener understand the purpose and relevance of the conversation.

Three Sentences, 15 Seconds: The Key to a Great Conversation

01:20

Clarity in Communication through Context, Intent, and Key Message

01:59

Mastering the First Minute of Conversations

00:53

Introduction

2min

Professional Transformation through Effective Communication Strategies

2min

Engaging Conversations Through Effective Framing

15min

Effective Communication with the Goal Problem Solution Technique

17min

Exploring Favorite Quotes, Research on Emotions in Text, and a Challenging Book

2min

Improving Communication Efficiency

4min

Chris Fenning shares how to master the first minute of conversation for clearer, more concise, and more persuasive communication.

— YOU’LL LEARN —

1) How to capture your audience’s attention in 15 seconds

2) Why meetings feel like a waste—and how to fix that

3) The one question that’s ruining your reputation

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— ABOUT CHRIS —

Chris Fenning makes it easier for us to communicate at work. He helps experts talk to non-experts, teams talk to executives, and much more. Chris's practical methods are used in organizations like Google and NATO, and have appeared in the Harvard Business Review. He is also the author of multiple award-winning books on communication and training that have been translated into 16 languages. Find out how Chris can help you at www.chrisfenning.com

• Book: "The First Minute: How to Start Conversations That Get Results (Business Communication Skills Books)"

• LinkedIn: Chris Fenning

• Website: ChrisFenning.com

— RESOURCES MENTIONED IN THE SHOW —

• Article: Egocentrism over e-mail: "Can we communicate as well as we think?" by Justin Kruger, Nicholas Epley, Jason Parker, and Zhi-Wen Ng

• Book: "Thinking 101: How to Reason Better to Live Better" by Woo-kyoung Ahn

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