951: The Three Sentences that Improve (almost) Every Conversation with Chris Fenning
How to Be Awesome at Your Job
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Engaging Conversations Through Effective Framing
The chapter emphasizes the importance of setting up a preview at the beginning of a conversation to capture attention effectively. It highlights aligning with the prospect's thoughts in sales situations and the significance of working memory in processing information. The speaker discusses the balance between being professional and casual in communication dynamics, focusing on clear instructions and reasons for attention to ensure engagement.
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