Former Google exec Mo Gawdat discusses innovation, celebrating achievements, fostering collaboration, risk-taking, and managing stress. Salesforce's AI tools drive automation, insights, and customer interactions. Urgency, stress management, AI's transformative potential, and human-AI collaboration in call centers are highlighted.
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Quick takeaways
Innovation requires presenting new solutions to problems, discarding existing ones.
Celebrate achievements and find joy in goals attainment to avoid constant drive towards new goals.
AI tools like Salesforce's Einstein One can automate tasks, enhance customer interactions, and foster innovation.
Deep dives
AI and Innovation Potential in Salesforce's AI-Powered Platform
Salesforce's AI-powered platform is highlighted as a game-changer, offering products like Einstein One. This technology is fueled by core values such as trust, customer success, equality, sustainability, and innovation. The podcast explores AI's role in reshaping industries and empowering businesses to automate tasks, gain insights, and enhance customer interactions.
Mo Gouda on Defining Innovation and Creativity
Mo Gouda, former Chief Business Officer at Google, discusses his views on innovation and creativity. He emphasizes the importance of innovation being the process of presenting and implementing new solutions to problems, discarding existing ones. Creativity, on the other hand, involves creating something entirely new from scratch. Mo shares examples from his career path, showcasing moments of innovation that led to significant breakthroughs.
Challenges in Stopping to Appreciate Achievements
The podcast delves into the tendency people have of not pausing to celebrate and enjoy their achievements. Mo Gouda highlights the constant drive towards new goals, often leading to a lack of recognition and appreciation for past successes. He emphasizes the importance of savoring accomplishments and finding joy in the efficiency of achieving goals while maintaining a stress-free mindset.
AI's Role in Transforming Industries and Problem-Solving
The podcast delves into the transformative power of AI, discussing its potential to revolutionize industries and solve complex problems. Mo Gouda reflects on the evolving perception of AI and its capabilities, illustrating the shift towards leveraging AI tools to automate tasks, gain insights, and drive innovation across various sectors.
The Impact of AI on Customer Experiences and Business Growth
Salesforce's AI tools, such as Einstein One, are highlighted for their role in enhancing customer experiences and fueling business growth. The podcast emphasizes the importance of utilizing AI to personalize interactions, automate tasks, and maximize team potential. Mo Gouda stresses the significance of aligning AI innovation with human values and ethical considerations for sustained success.
This episode is part of our ‘Experts In Their Field’ mini-series, presented by Salesforce.
In this episode, we welcome Mo Gawdat, former Chief Business Officer for Google X, tech entrepreneur, and author of the best-selling books "Solve for Happy" and "Scary Smart” back to High Performance.
Mo sits down with Damian to discuss innovation, a topic he is deeply passionate about and a leading voice in. Together, they explore how we innovate, how we can define a concept as elusive as innovation, and the common obstacles that hinder productivity and creativity.
Mo shares his insights on the ever-changing goalposts that make us dismiss the present and forget how far we’ve come. He delves into the difference between creativity and innovation, explaining how creating something entirely new differs from improving existing ideas.
Mo also emphasises the importance of a collaborative environment and aligned mission to foster innovation. He shares tips on overcoming the fear of failure, managing organisational resources, and addressing the lack of urgency that often stifles innovation.
This episode was made possible by Salesforce, who value innovation as one of their core-values. With their AI platform Einstein 1, you can combine various AI-powered tools and features under one umbrella to help businesses automate tasks, gain insights, and enhance customer interactions.
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