WP Tavern
#162 – Jo Minney on Website Usability Testing for WordPress Projects
Mar 26, 2025
Jo Minney, a UX consultant and small business founder from Perth, shares her expertise in usability testing tailored for WordPress projects. She delves into the distinction between usability and user acceptance testing and emphasizes the economic benefits of improving user experience. Jo discusses cost-effective testing strategies, the importance of diverse participant backgrounds, and maintaining proactive communication with clients. Additionally, she highlights the risks of deceptive design practices and the growing need for accessibility in web design.
41:15
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Quick takeaways
- Usability testing enhances user experience by directly observing interactions, revealing specific issues novice users encounter during navigation.
- Incorporating usability testing throughout the development lifecycle enables iterative improvements, ensuring websites evolve in line with user needs and accessibility standards.
Deep dives
Understanding Usability Testing
Usability testing is a qualitative research method focused on identifying specific problems users face when interacting with a digital platform. Unlike quantitative testing, which examines user behavior without revealing the root causes of issues, usability testing involves direct observation of user interactions. Participants typically include novice users who may encounter obstacles, thus providing valuable insights into user experience. For example, testing indicated that renaming a 'support services' label to 'service directory' significantly enhanced users' ability to navigate effectively.
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