AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics

354: AI as a Liberating Technology: Josh Bersin on Turning Routine Tasks into Superworkers Driving Trust, Creativity, and Growth

19 snips
Sep 22, 2025
Join Josh Bersin, a prominent HR and HRTech analyst and founder of The Josh Bersin Company, as he delves into the transformative power of AI in the workplace. He dispels fears of job loss, asserting that AI can create 'superworkers' who focus on creativity rather than mundane tasks. Listen in as he shares compelling case studies from banking and airlines, discusses the importance of human leadership, and emphasizes the need for transparency in AI adoption. Explore what it truly means to be an 'irresistible organization' in today's rapidly evolving landscape.
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INSIGHT

Org Design Is The Real Bottleneck

  • AI is causing rapid change but organizational redesign lags and is the real challenge.
  • Jobs, roles, spans of control and measurement systems must be rethought, not just the technology.
ADVICE

Combine Bottom-Up Tests With Big Bets

  • Let employees experiment with Copilot-style tools to build AI literacy and new ideas.
  • Then pick a few strategic 'big bet' automations to architect company-wide change and scale impact.
ANECDOTE

Bank And Insurer Use Cases

  • Standard Chartered built AI for wealth advisors and for complex account opening across 130 countries.
  • Allianz created a digital claims twin to digitize and speed up claims processing.
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