AI Knowhow

Is AI Damaging Client Relationships?

Apr 1, 2024

Experts discuss how AI impacts client relationships, balancing automation with human touch. Also, insights on using AI to enhance customer experiences and stay ahead in business. Plus, a look at the negative effects of AI on quality of life and the power of generative AI in financial services.

28:21

Creator website

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Balancing AI and human interaction is crucial for strengthening client relationships.

AI can be leveraged to automate tasks and enhance efficiency, empowering human employees for meaningful client engagements.

Deep dives

Study on Workplace Technologies and Well-being

A study conducted by the Institute for the Study of Future Work revealed that exposure to new workplace technologies like AI, machine learning, and robotics negatively impacted health and well-being, while familiarity with existing technologies led to better scores in health measures. The study emphasized the importance of effective implementation and change management in ensuring positive outcomes and improved well-being.

Introduction

3min

Exploring Generative AI's Impact on Financial Services

2min

The Impact of AI on Client Relationships

10min

Exploring the Essence of Human Connection in AI Implementation

2min

AI Integration in Client Services

9min

Navigating Expectations and Control in AI Experimentation

2min

Is AI damaging client relationships by ditching humans? And, if so, what can executives do about it?

Courtney, David, and Mohan get to the bottom of that question in this week's roundtable. They talk about the need to balance AI utilization with human interactions and suggest ways that AI can help us build the human relationships that companies need to thrive.

After that, Pete speaks with BELAY's Krisha Buehler about how her team at BELAY continuously experiments with AI tools so they can stay on the cutting edge of customer experience.

All that PLUS Courtney and Pete talk about the important news in AI & Business including Workplace AI, robots and trackers are bad for quality of life, study finds and How Financial Services Firms Can Unleash the Power of Generative AI.

Read our new whitepaper: Unlocking the Power of AI: A Guide to Assessing Readiness for Business Transformation Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com/client-intelligence/ AI Knowhow is brought to you by the team at Knownwell.