AI Knowhow
Is AI Damaging Client Relationships?
Apr 1, 2024
Experts discuss how AI impacts client relationships, balancing automation with human touch. Also, insights on using AI to enhance customer experiences and stay ahead in business. Plus, a look at the negative effects of AI on quality of life and the power of generative AI in financial services.
28:21
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Quick takeaways
- Balancing AI and human interaction is crucial for strengthening client relationships.
- AI can be leveraged to automate tasks and enhance efficiency, empowering human employees for meaningful client engagements.
Deep dives
Study on Workplace Technologies and Well-being
A study conducted by the Institute for the Study of Future Work revealed that exposure to new workplace technologies like AI, machine learning, and robotics negatively impacted health and well-being, while familiarity with existing technologies led to better scores in health measures. The study emphasized the importance of effective implementation and change management in ensuring positive outcomes and improved well-being.
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