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The Impact of AI on Client Relationships
The chapter delves into the potential negative impact of AI on client relationships, discussing ways to prevent harm and maintain a human element in interactions. It highlights concerns about the dehumanizing effects of relying solely on AI while expressing optimism about AI's ability to enhance human engagement and support in business contexts. The focus is on using AI to personalize services, strengthen bonds with clients, and ultimately deepen connections while setting boundaries to ensure AI improves relationships without hindering them.