AI Knowhow
Knownwell
AI Knowhow is a podcast tailor-made for business leaders navigating the transformative world of artificial intelligence. In this evolving landscape, adapting the way we steer our businesses is not just about maintaining a competitive edge, but also aligning our AI strategies with our core values and vision.
Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist executives in translating this groundbreaking technology into viable business solutions. Our mission is to aid you in maneuvering through this AI-centric world, offering guidance and clarity on the changing dynamics of the workspace.
Every episode includes experts, scholars, and practitioners specializing in AI implementation and ethics. We also hear voices from diverse fields to present a rounded picture of the potential opportunities that AI brings to the table. And, of course, we also feature visionary executives who will share their success stories of using AI to revolutionize their businesses.
Brought to you by the team at Knownwell: www.knownwell.com/podcast
Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist executives in translating this groundbreaking technology into viable business solutions. Our mission is to aid you in maneuvering through this AI-centric world, offering guidance and clarity on the changing dynamics of the workspace.
Every episode includes experts, scholars, and practitioners specializing in AI implementation and ethics. We also hear voices from diverse fields to present a rounded picture of the potential opportunities that AI brings to the table. And, of course, we also feature visionary executives who will share their success stories of using AI to revolutionize their businesses.
Brought to you by the team at Knownwell: www.knownwell.com/podcast
Episodes
Mentioned books
11 snips
Jan 19, 2026 • 30min
AI and Change Management: From Pilots to Practice - Making AI Change Stick
Scott D. Anthony, Clinical Professor at Dartmouth's Tuck School of Business, delves into the transformative potential of AI beyond mere pilot projects. He emphasizes treating AI as a teammate to combat groupthink and enhance decision-making. The discussion reveals that AI-enabled teams outperform individuals, highlighting the need for new management skills. Scott also speaks on the challenges of data access and encourages integrating AI into workflows to escape the 'forever pilot' trap, urging businesses to adapt and evolve continuously.
21 snips
Jan 12, 2026 • 30min
AI and Change Management: The Human Side of AI Change
In this engaging discussion, Tom Davenport, a renowned academic and author on analytics and digital transformation, dives into the common pitfalls of scaling AI, dubbed 'pilotitis.' He highlights how unstructured data serves as a hidden bottleneck for ROI and critiques the simplistic approach of providing all employees with a Copilot license. The conversation emphasizes the importance of psychological safety, treating resistance as informative, and the critical need for meaningful upskilling to navigate AI's human impacts in the workplace.
16 snips
Jan 5, 2026 • 43min
AI and Change Management: A Practical Playbook for Leading AI Change
Tom Davenport, a renowned thought leader and President's Distinguished Professor at Babson College, dives into the intersection of AI and business transformation. He illustrates how leaders must unlearn outdated practices to embrace AI effectively, stressing the importance of value creation over mere efficiency. Davenport addresses the risks of relying on AI for workforce reduction while advocating for a focus on augmenting human judgment. He also emphasizes the crucial role of HR in navigating the complexities of AI integration and overcoming organizational resistance.
49 snips
Dec 15, 2025 • 46min
The New Services Playbook
Join Chris Barbin, CEO at Tercera, and Michelle Swan, CMO at Tercera, as they unravel the transformative impact of AI on services firms. They argue that AI won't spell extinction but will drive evolution, advocating for a shift to 'Services as Software.' Discover how effectiveness trumps size, with smaller teams delivering faster outcomes. The duo delves into the change from hourly billing to outcome-based pricing, transparency in AI governance, and the necessity for firms to embrace AI internally to build trust with clients. Tune in for actionable insights!
31 snips
Dec 8, 2025 • 32min
What is an Account-Based Enterprise?
Discover why client-centricity could be a hindrance in today’s business landscape. The conversation unveils the concept of the account-based enterprise, emphasizing proactive relationship intelligence over outdated CRM practices. Hear about Meta's controversial approach linking employee performance to AI, and the risks it poses to human creativity. Learn how to spot churn risks through strong ground-team relationships, and explore strategies for holistic systems that drive account health and sustainable growth.
42 snips
Dec 1, 2025 • 46min
AI Predictions for 2026
Chris Willis, Chief Design Officer at Domo, shares insights on the future of AI and its integration in businesses. He discusses the concept of the 'AI Control Plane' to streamline enterprise operations and challenges the notion that dashboards are obsolete. Willis emphasizes the need for intelligent dashboards that foster trust and real-time insights. He also highlights organizational design as a crucial barrier to AI success and advises starting small to build confidence in AI adoption.
40 snips
Nov 17, 2025 • 33min
The Widening AI Value Gap
Josh Payne, Founder and CEO of CoFrame, shares insights on harnessing AI for business success. Only 5% of companies truly benefit from AI, and Josh breaks down why. He explains the significance of integrating AI into existing workflows instead of isolated experimentation. His company’s self-improving systems rapidly optimize website conversions. Josh highlights common pitfalls in AI adoption and emphasizes the need for C-suite involvement to drive results. Practical tips on focusing on high-impact workflows and leveraging top-of-funnel experiments round out the conversation.
17 snips
Nov 10, 2025 • 23min
The Rise of the AI Operating Partner
Pete Buer, CEO of NordLite, shares insights on AI as a transformation partner in professional services. He breaks down Cognizant's rollout of Claude AI, emphasizing its strategic value. The conversation then shifts to investment strategies in AI hardware, highlighting Kevin Rose's tips for avoiding socially intrusive tech. Buer discusses how AI can enhance consultants' roles, enabling them to focus on judgment and storytelling instead of mere analysis, while cautioning against the pitfalls of AI-led mediocrity.
18 snips
Nov 3, 2025 • 25min
The AI Reset: When to Pause, When to Pivot, and When to Double Down
David DeWolf, CEO of KnownWell, and Mohan Rao, Chief Product and Technology Officer, dive into the challenges of navigating AI projects. They discuss the alarming trend of failed AI pilots and how leaders can identify when to pause or pivot. Mohan draws on Seth Godin's concept of 'The Dip' to highlight distinguishing temporary setbacks from true limitations. The duo warns against overwhelming initiatives and stresses the importance of targeted strategies aligned with business outcomes while balancing short-term results with long-term learning.
6 snips
Oct 27, 2025 • 25min
Build vs. Buy in the AI Era
The age-old debate of build versus buy takes on new urgency in the AI landscape. Discover why vendor-led projects often triumph, driven by focused problem-solving. Insights from new MIT research reveal critical strategies for success, emphasizing human ingenuity over mere technology. Dive into the revolutionary implications of faster, smarter models for professionals, and learn how to align solutions with business needs. Lastly, our hosts stress that the key to AI implementation lies in starting with the problem, not the technology itself!
