AI Knowhow

Is it really possible to eliminate client churn in professional services? Knownwell's CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao dive deep into the myths surrounding unavoidable churn and why too many companies accept it as inevitable. They challenge this mindset, exploring how AI-driven insights can shift businesses from resignation to proactive client retention strategies. Special guest Peter Kang, co-founder of Barrel Holdings, joins Pete Buer for a revealing conversation about "silent churn" — when clients slip away without warning. Kang shares how systems thinking, deeper client engagement, and recognizing early warning signs are key to building resilient agency relationships. And why when you start to hear, "All is good" over and over, alarm bells should start going off in your head.  In "AI in the Wild," Pete Buer breaks down new research from the Pew Research Center highlighting the gap between public and expert perceptions of AI’s future — and what it means for businesses today. Ready to rethink your churn strategy? Visit www.knownwell.com to see how Knownwell’s AI platform can help you keep more of the clients you’ve already earned. Watch this episode on YouTube: https://youtu.be/_KKLpnZsU0o 

As AI becomes more integrated into everyday business and personal life, the biggest question leaders face is: when should we rely on AI and when must the human touch prevail? In this episode, Knownwell CMO Courtney Baker joins CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to explore the fine line between AI augmentation and human intuition. The team uses a recent LinkedIn post from Ethan Mollick as a leaping off point to unpack how leaders can responsibly scale with AI while keeping people empowered, not replaced. In the post, Mollick shares the results of a recent study that shows students who use AI as a tutor benefit from it, whereas those who use AI to do their work for them end up faring worse on standardized tests. Special guest Richard Lin, CEO of Anyreach.ai, speaks with Pete Buer about how AI voice agents are transforming customer service and sales. Lin reveals how cloning the “top 1%” of reps isn’t about replacement, but about elevating consistent performance while keeping humans in the loop to label, train, and improve AI systems. In our news segment, Pete dives into the fascinating world of AI therapists. A recent study shows that bots can actually help patients with anxiety and depression, raising the provocative question: are people more honest with machines than humans? See how Knownwell’s platform empowers your team with actionable insights. Visit Knownwell.com.  AI Knowhow is brought to you by the team at Knownwell.

Wolf Ruzicka, SVP of Strategic Advisory at Solvd and author of 'AI Driven', discusses how businesses can thrive in the age of digital Darwinism. He outlines a five-step roadmap to transition from AI novice to AI-native, focusing on reclaiming digital destiny and maximizing unstructured data. The importance of executive education and innovative concepts like intelligent RFP matching are highlighted. In a related discussion, the implications of Deutsche Telekom’s new AI phone for user experience and productivity are also explored.

The flowers are blooming, the pollen is popping, and Courtney’s wondering why corporate spring break isn’t a thing (seriously though). While the AI Knowhow Team hits pause on the regular lineup, they're gearing up for something fresh, live, and full of Knownwell goodness. On April 15th, Courtney Baker and David DeWolf are going live on LinkedIn to peel back the curtain on what’s new at Knownwell. If you're a professional services leader - or just someone who wants to ditch the guesswork and start driving business with data - this is your backstage pass to see how our native AI platform is evolving. To register, make sure to visit https://www.linkedin.com/events/7313305362961453125/. 

Jeff Gallimore, Chief Technology and Innovation Officer at Excella, shares his expertise on leveraging AI hackathons to enhance software delivery. He discusses best practices for integrating clients as judges and forming cross-functional teams, creating a bridge from prototypes to production. The conversation highlights the significance of cultural buy-in and strategic alignment for successful innovation. Plus, insights on how non-engineers can contribute to AI advancements using accessible tools like Canva and prompt engineering make this chat a must-listen for innovators.

Still think of AI as just a chatbot? It’s time to reframe that mindset. Logan Kilpatrick of Google DeepMind joins the show to discuss the latest advances with Gemini, including long-context reasoning and native multimodal capabilities—and why UX, not chat, is the real frontier in AI. He shares examples from Khan Academy and others that show how smarter, more human-centered experiences are key to unlocking AI’s full potential. Logan and Mohan Rao also explore why it's such an exciting time to be working in AI, with developers making groundbreaking discoveries daily, and how the next wave of AI in services businesses has so much promise, as we shift from real-time answers to asynchronous, reasoning-driven systems with humans in the loop. Next, CMO Courtney Baker teams up with CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to look at why, in the AI age, leaders need to think differently about how to deliver value with concepts like learning systems, compounding intelligence, and more.  They also join Logan in challenging the chatbot-centric mental model that many may hold about AI because it has been our introductory experience to the technology. They explore why simply deploying chat interfaces isn't the future—and why UX is key to making AI work for real business outcomes. Plus, Pete Buer breaks down Anthropic’s $61B valuation from their latest funding round and looks at how businesses should evaluate LLMs for fit and function, not just from what they read in the latest headlines. Ready to stop having long, text-based discussions with a chatbot and start building smarter AI experiences? Us too.  Watch this episode on YouTube: https://youtu.be/4wHs_V96afE  Check out Knownwell’s AI-native platform and see how your business can thrive in the new era: Knownwell.com Show Notes:  Connect with Logan Kilpatrick on LinkedIn Read the LinkedIn post about Mercor that David, Mohan, and Courtney discuss Learn more about Google DeepMind Learn more about Google AI Studio Connect with David DeWolf on LinkedIn Connect with Courtney Baker on LinkedIn Connect with Mohan Rao on LinkedIn Connect with Pete Buer on LinkedIn Watch a guided Knownwell demo Follow Knownwell on LinkedIn  

The best leaders don’t wait for problems to arise - they anticipate them before they happen. But how do you shift from a reactive leadership style to a proactive one? AI might just be the key. In this episode, host Courtney Baker is joined by Knownwell CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao. Together, they explore how AI enables leaders to foresee challenges, manage risks, and reclaim time for strategic decision-making. From AI-driven notifications that predict client or employee concerns to tools that help leaders focus on what truly matters, they uncover how AI is reshaping leadership itself. Special guest Jess Hall, Chief Growth Officer at OpsCanvas and member of Knownwell’s AI Advisory Board, sits down with NordLight CEO Pete Buer to tackle one of the biggest hurdles in AI adoption: trust. Drawing from her experience in product strategy and AI ethics, Jess shares a powerful framework for building trust in AI systems, explains why AI skepticism mirrors the early days of automated elevators, and offers practical steps for businesses to create AI-powered products that people feel safe using. Plus, in our AI in the Wild segment, we put AI itself on the spot. Can AI tell us how to turn raw data into actionable insights? You might be surprised by the answer. Want to stop reacting and start leading with AI? Visit Knownwell.com to see how our platform helps executives like you stay ahead. Watch this episode on YouTube: https://youtu.be/N5pD5rh5hRs 

Would you rather trust an AI decision-making system that's 90% accurate but a total black box, or one that's only 70% accurate but fully explainable? What about AI that predicts your next big revenue stream with 30% certainty versus AI that boosts your operations by 70%? In this special 75th episode of AI Knowhow, we put our panel to the test in an AI-themed game of Would You Rather? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao for a lively debate on AI trade-offs in business. From decision-making transparency to revenue growth strategies, our team digs into real-world applications of AI and what business leaders should prioritize. Plus, NordLight CEO Pete Buer introduces a brand-new segment, This Is Your Brain on AI, where we explore Microsoft's latest study on AI reliance and its impact on critical thinking. Are we outsourcing too much of our problem-solving to AI? What should HR and L&D teams be doing to counteract potential skill atrophy? And don't miss our special guest, Abhijit Mitra, CEO of Outreach.io, who sits down with Pete to discuss agentic AI and how Outreach is revolutionizing B2B sales with AI-powered prospecting. Can AI automate the grunt work of sales reps while still keeping the human touch? Abhijit shares his vision for the future of AI agents in business. Try Knownwell’s platform today at knownwell.com. Tags: #AI #AIinBusiness #AgenticAI #MachineLearning #ArtificialIntelligence #B2BSales #CriticalThinking #BusinessGrowth #SalesTech #Automation #HR #Leadership #Technology #FutureOfWork #AIProspecting

Your data is trying to tell you something. Are you listening? AI isn’t just about insights. It’s about execution. In this episode of AI Knowhow from Knownwell, CMO Courtney Baker is joined by CEO David DeWolf Chief Product and Technology Officer Mohan Rao to explore how AI is reshaping execution in professional service firms. They discuss how AI can move beyond simple automation to orchestrate strategic execution, aligning teams, prioritizing tasks, and ensuring the right work gets done at the right time.  Our special guest, Daniel Marcous, Co-founder and CTO of April, sits down with Pete to discuss how AI is transforming tax preparation. He shares how April’s AI-powered tax solution reduces complexity and risk while building trust in financial AI products. And in a brand-new segment, What’s Up, Grok?, Pete breaks down the latest AI news—including Elon Musk’s bold claims about Grok 3. Is it truly a game-changer or just more noise? Watch this episode on YouTube: https://youtu.be/BE25MAc5jlw  Want to see how AI can help you execute on your most important priorities? Visit www.Knownwell.com to explore our AI-driven platform.   

Dr. Henna Karna, a Harvard Fellow and former Google executive, dives into practical strategies for business leaders looking to navigate the AI landscape. She emphasizes how to ensure AI addresses real problems rather than creating new ones. Cost concerns and strategic adoption take center stage as Dr. Karna reveals how companies can harness AI's potential effectively. The discussion also touches on the evolving role of major tech players and the importance of human communication in the face of changing AI trends.