

AI Knowhow
Knownwell
AI Knowhow is a podcast tailor-made for business leaders navigating the transformative world of artificial intelligence. In this evolving landscape, adapting the way we steer our businesses is not just about maintaining a competitive edge, but also aligning our AI strategies with our core values and vision.
Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist executives in translating this groundbreaking technology into viable business solutions. Our mission is to aid you in maneuvering through this AI-centric world, offering guidance and clarity on the changing dynamics of the workspace.
Every episode includes experts, scholars, and practitioners specializing in AI implementation and ethics. We also hear voices from diverse fields to present a rounded picture of the potential opportunities that AI brings to the table. And, of course, we also feature visionary executives who will share their success stories of using AI to revolutionize their businesses.
Brought to you by the team at Knownwell: www.knownwell.com/podcast
Each week, Courtney Baker teams up with Knownwell executives David DeWolf, Mohan Rao, and Pete Buer to bring you dynamic, insightful, and actionable episodes that are crafted to assist executives in translating this groundbreaking technology into viable business solutions. Our mission is to aid you in maneuvering through this AI-centric world, offering guidance and clarity on the changing dynamics of the workspace.
Every episode includes experts, scholars, and practitioners specializing in AI implementation and ethics. We also hear voices from diverse fields to present a rounded picture of the potential opportunities that AI brings to the table. And, of course, we also feature visionary executives who will share their success stories of using AI to revolutionize their businesses.
Brought to you by the team at Knownwell: www.knownwell.com/podcast
Episodes
Mentioned books

Oct 6, 2025 • 33min
Commercial Intelligence in Action: A Deep Dive into the Knownwell Platform
Explore the emerging threats to client loyalty that can impact revenue. Discover how the Knownwell platform offers real-time commercial intelligence to enhance decision-making. Learn about preparing for unexpected client calls and uncovering growth opportunities. Dive into the mechanics of the Knownwell score and the actionable insights it provides for managing client relationships. Gain insights on balancing portfolio energy and leveraging people intelligence to strengthen teams and boost performance.

13 snips
Sep 29, 2025 • 23min
From Curiosity to Core Strategy: Looking Back on Two Years of AI in Business
Celebrating a milestone, hosts explore how AI has transformed from mere curiosity to a business essential, emphasizing the need for ROI. They discuss surprising real-world applications, like Wendy's drive-thru, and question why an AI-first consumer device is still missing. Reflecting on open-source adoption and Apple's approach to AI, they highlight missed opportunities and lessons for the future. With humor and insight, they share key takeaways and hopes for the next phase of AI evolution.

39 snips
Sep 22, 2025 • 38min
Finding the Next Advantage When Everyone Has AI
Philippe Wellens, CEO of Clio AI and former head of international data science at C3 AI, dives into the intricacies of deploying conversational AI agents. He reveals why 95% of AI pilots fail and shares insights on orchestrating AI with effective guardrails. The discussion also explores how competitive advantages now hinge on proprietary data and rapid learning cultures. Plus, the hosts dissect why agile AI-native companies are outpacing traditional giants, reshaping leadership strategies in the process.

29 snips
Sep 15, 2025 • 30min
The Middle Management AI Crunch
Pia Lauritzen, a philosopher and Forbes columnist, dives into AI's existential and ethical challenges. She discusses whether AI will replace middle managers or make them more human, promoting critical thinking over mere automation. The conversation highlights the resurgence of mentorship and apprenticeships as vital for future leadership. Lauritzen emphasizes the need for human oversight in AI decision-making, warning against allowing machines to tackle our deepest existential questions. Cultivating a questioning culture could be key to adapting effectively in an AI-driven world.

Sep 8, 2025 • 34min
From Dial-Up Days to Always-on AI
AOL finally shut down its dial-up service—but the real story? Many companies are still treating AI like it’s 1999. In this episode, the team explores what it takes to move from experimentation to transformation in the age of ambient AI. Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product & Technology Officer Mohan Rao dive into the biggest challenge facing leaders today: AI isn’t just a tool—it’s becoming the environment we work in. So why are so many organizations still “sneaking downstairs” to test it in isolation? Then, Pete Buer speaks with philosopher Dr. Pia Lauritzen. She explains that the real existential risk of AI is not extinction, but losing what makes us human. She argues that blindly optimizing for speed and output might cost us the deeper questions that drive true progress. All of that PLUS Pete has another edition of AI in the Wild. This week, he breaks down the latest MIT report on AI’s impact on jobs: most displacement is happening in offshore and outsourced roles—for now. Plus, only a sliver of AI investments are delivering ROI, and that’s mostly through efficiency, not innovation. If you're still piloting AI in a silo, this episode is your wake-up call. Watch the full episode on YouTube: https://youtu.be/2eoNu4WvsFc Growing existing clients is 95% more profitable than chasing new deals. Get the Commercial Relationship Playbook and turn relationships into your most reliable growth engine: knownwell.com/relationshipplaybook

9 snips
Aug 25, 2025 • 34min
What Does Your Board Want Out of AI?
David Evans, founder of ArcSyne, shares his expertise in AI-powered scenario modeling to help leadership teams navigate market volatility. He dives into the evolving expectations of corporate boards regarding AI, focusing on ROI, risk, and organizational readiness. Evans emphasizes the importance of using actionable insights from AI to avoid strategic blind spots and rethink business structures. With real-world examples, he encourages professionals to enhance client retention and drive growth by leveraging existing relationships rather than just chasing new opportunities.

Aug 18, 2025 • 34min
Planning for Q4: Budgeting Your 2026 AI Spend
It’s that time again—budget season. But how do you plan AI spending for a future that keeps shifting? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product & Technology Officer Mohan Rao to unpack how leaders can budget for AI in 2026 without wasting spend or missing out. The takeaway? Don’t budget for “AI”—budget for solving real business problems. From aligning with KPIs to adopting a 70/20/10 allocation model, they outline how to move from pilots to scalable, ROI-focused AI investments. Next, Pete Buer sits down with Alex Kelleher, CEO of Quantum Rise, who makes the case for thinking in products, not projects. He explains why agility, measurable KPIs, and shared risk models are redefining how consulting delivers AI value—and how your business can adopt the same mindset. Plus: A new segment, “What’s Your Password (And Why Is It 123456)?”, reveals how even global giants like McDonald’s are still failing cybersecurity 101—and what AI-powered defenses can help you do better. Watch this episode on YouTube: https://youtu.be/z8-16tvNw50 Visit Knownwell.com to see how your own company’s data could be working harder for you.

Aug 11, 2025 • 36min
Making the Leap from AI POC to AI Product
It’s easy to launch an AI proof of concept. It’s hard to turn it into a solution people actually enjoy using and continue to use over the long haul. In this episode, Knownwell CMO Courtney Baker teams up with CEO David DeWolf and Chief Product & Technology Officer Mohan Rao to unpack the real-world challenges of operationalizing AI. From starting with the right problem to mastering change management and workflow integration, they share practical strategies for bridging the gap from prototype to production. Pete Buer kicks things off with a look at a Columbia University/New York-Presbyterian AI breakthrough that detects hidden heart disease with 77% accuracy—and how early detection applies to industries far beyond healthcare. Then, Pete sits down with Jim Garrity, Chief Client Officer at SingleStone, to explore his delightfully BORING AI framework. They discuss why targeting unglamorous but business-critical processes can unlock major value, how insurance underwriters are speeding decisions with AI, and why professional services retention is all about avoiding single-threaded relationships and spotting growth opportunities early. Explore how to stop flying blind and start harnessing AI for what it does best before it’s too late. Visit www.knownwell.com to get a guided tour of the platform. Watch this episode on YouTube: https://youtu.be/U8KG0iPUPNU

Aug 4, 2025 • 30min
What's New at Knownwell: A Knownwell Product Update
Why do firms silently bleed customers, and how can AI help stop it? In this revealing episode of AI Knowhow from Knownwell, CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao lift the curtain on the biggest Knownwell platform update yet. They explore how AI can detect hidden signals across departments, sometimes before the metrics even move, and why ignoring 90% of the noise is just as critical as surfacing the right 10%. Using a playful analogy involving Courtney and Mohan's beloved Oura Rings, the team illustrates how contextual clues in client relationships can predict major issues before they explode. David and Mohan explain how Knownwell’s new features proactively identify fires, budget pressures, and executive turnover to help firms avoid disaster. In this week’s “AI in the Wild,” Pete Buer breaks down a controversial Microsoft memo that makes AI usage mandatory and raises deeper questions about critical thinking, tool diversity, and performance reviews. Plus, in part two of his interview, Matt Stauffer, CEO of Tighten, shares why AI hasn’t radically changed his software team's structure—and how seeing AI as a junior developer helps separate hype from reality. His take? AI shines in grunt work but still needs human oversight to deliver excellence. Explore how to stop flying blind and start harnessing AI for what it does best before it’s too late. Visit www.knownwell.com to get a guided tour of the platform. Watch this episode on YouTube: https://youtu.be/9MYYHhcU3cA

Jul 28, 2025 • 33min
Building a Churn-Proof Relationship Network
Client churn may be inevitable, but what if your relationships were strong enough to resist it? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to dissect how AI can help build resilient, multi-threaded client relationships. They explore why single-threaded accounts are risky, how AI can map relationship networks, and the ways it enables proactive value delivery through real-time insights and signals. Special guest Matt Stauffer, CEO of Tighten, sits down with Pete Buer to share how professional services firms can responsibly integrate AI. Matt warns against AI maximalism and discusses the real ROI behind building AI tools—advising companies to start with the business problem, not the shiny tech. All of that, PLUS Pete unpacks insights from LinkedIn CEO Ryan Roslansky on how to AI-proof your career. Want to turn insights into action? Download Knownwell’s white paper, “AI-Powered Strategies for Scaling Professional Services,” at www.knownwell.com/scalingwhitepaper. Watch this episode on YouTube: https://youtu.be/geeqPMhGRcY