AI Knowhow How Services Leaders Can Stay Ahead of Client Strategy Shifts
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Jun 16, 2025 Ardy Tripathy, AI lead at OpsCanvas, dives into the innovative use of AI for automating infrastructure intelligently. He shares a practical framework for evaluating AI use cases and transforming high-potential features into tangible products. The discussion emphasizes the importance of proactive leadership in anticipating client shifts, enhancing advisory roles, and fostering trusted relationships. Additionally, insights on privacy concerns surrounding AI apps like Meta's raise important questions about data protection and ethical considerations in tech.
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Know Your Client Deeply
- Know your client's business better than they do by studying their customers and competitors deeply.
- Speak their language and use industry-specific terminology to prove you are an insider.
Be Proactive with Clients
- Be proactive by anticipating client strategy shifts before they become formal pivots.
- Reach out early to offer advice and leadership rather than waiting for clients to initiate contact.
Leverage Digital Footprints
- Digital footprints like emails, meeting titles, and delivery team signals reveal early client strategy shifts.
- Leaders who harness and amplify these signals can act ahead and position themselves as trusted advisors.