#186: Marcus Sheridan—The Simple Formula for Becoming the Most Trusted Voice in Your Industry
Aug 5, 2024
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Marcus Sheridan, a content expert and author, shares his remarkable journey from near-bankruptcy to becoming a multimillionaire by prioritizing customer needs. He emphasizes how trust plays a vital role in marketing and offers a proven framework for creating impactful content that converts. Discover the 5 types of content every business should produce and learn how self-service tools can aid lead generation. Sheridan also discusses the ethical implications of using AI in content creation, advocating for authenticity and transparency.
Establishing trust through transparency by addressing customer inquiries can position a business as the go-to resource in its market.
Businesses should create content that answers the 'big five' consumer questions to enhance engagement and drive sales effectively.
Deep dives
The Six Parts of Business Success
Strengthening the six main components of a small business is essential for growth and sustainability. These components are likened to parts of an airplane: leadership serves as the cockpit, marketing as the right engine, sales as the left engine, products as the wings, management and operations as overhead, and cash flow as the fuel tanks. Attention to these areas can significantly enhance a business's performance, ensuring it is well-equipped to navigate challenges and seize opportunities. By developing these elements, business owners can create a robust framework that positions their enterprises for successful takeoff.
The Importance of Customer Questions
Addressing customer inquiries on various platforms can foster trust and make a business the go-to resource in its market. Businesses risk losing potential customers if they do not provide answers on their websites, blogs, or emails. The concept of 'They Ask, You Answer' suggests that transparency in addressing questions and concerns can cultivate a strong relationship with consumers. By actively engaging with customer questions, businesses can demonstrate their expertise and commitment to providing value, which is crucial in building enduring customer loyalty.
Building Trust in Business
Establishing trust is paramount for any business aiming for sustainability and growth in the long term. Trust serves as a foundational pillar that transcends changing platforms, technologies, and marketing trends. Companies should focus on principles that foster trust rather than relying on transient platforms that may soon fade. By consistently striving to be the most trusted brand in their field, businesses can overcome market fluctuations and maintain a loyal customer base.
The Big Five Consumer Questions
There are five key subjects that consumers frequently research before making purchasing decisions, known as the 'big five.' These include: 1) Cost and pricing, 2) Problems or negative aspects, 3) Comparisons between products or services, 4) Reviews that encompass both positives and negatives, and 5) Queries about the best options available. Addressing these questions effectively on business platforms can lead to increased consumer trust and engagement. Failure to address these topics often results in missed opportunities, as customers are eager to have their concerns met before engaging with a brand.
You've probably heard the phrase "content is king" more times than you can count. But creating content that truly drives sales is easier said than done. Many biz owners struggle to produce content that hits on all levels: it feels authentic, builds trust, and makes an impact on their bottom line. You might be wondering: How can I create content that my target audience actually wants to read?
In this week’s episode of the Become a Better Business Owner series, hosts Bobby Richards and James Sweeting chat with Marcus Sheridan, author of "They Ask, You Answer", to discuss his proven framework for creating content that converts. Marcus shares his journey from near-bankruptcy to becoming a multimillionaire by simply answering customer questions honestly and transparently. You’ll learn the 5 types of content that every business should be creating, and how to use AI to enhance your content strategy. Listen in and discover the secret to becoming the most trusted voice in your market and driving more customers to your business.