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Offering guarantees beyond simple money-back assurances can enhance customer trust. One approach is to guarantee specific aspects of the service or product, like timely scheduling or the provision of additional materials, rather than financial refunds. This helps to focus on delivering value rather than reducing the risk of non-satisfaction. The conversation highlighted that sometimes a traditional money-back guarantee may not appeal to the right audience; it’s essential to weigh its potential impact against the type of customers attracted.