AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics 333: How AI Is Transforming On-Call Life — The Future of SREs and IT Ops with Gou Rao, Co-Founder of NeuBird.ai
Apr 28, 2025
Gou Rao, co-founder of NeuBird, discusses his journey in tech and the creation of Hawkeye, an AI-driven site reliability engineer. He reveals that diagnosing IT issues accounts for 99% of the challenge and explains how Hawkeye helps SREs find actionable insights quickly. Gou also highlights the shift from simple chatbots to advanced AI systems, emphasizing the need for creativity over repetitive tasks to combat burnout. His entrepreneurial wisdom underscores that mistakes are valuable lessons on the path to innovation.
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Hawkeye AI Transforms SRE Workflow
- SREs spend hours hunting through logs, metrics, and alerts to pinpoint issues during outages.
- Hawkeye AI shortens this to minutes by automating the search and diagnosis process.
AI Amplifies Observability Value
- Observability tools efficiently store massive telemetry data but require skilled humans to interpret it.
- Hawkeye AI enhances efficiency by automating repetitive, known issue detection to free SRE creativity.
Agentic AI Outperforms Chatbots
- Agentic AI systems autonomously reason and take iterative actions beyond simple chatbots.
- Hawkeye represents this next frontier by independently investigating incidents and proposing solutions.