Gou Rao is a serial entrepreneur and the co-founder of NeuBird, where he's building Hawkeye—an AI-powered site reliability engineer designed to identify, diagnose, and resolve IT infrastructure issues. He previously co-founded Portworx, which was acquired by Pure Storage for $370 million in 2020. In 2024, NeuBird raised a $22.5 million seed extension from M12, Microsoft’s venture arm, following a $22 million seed round led by Mayfield, Stepstone Group, and Prosperity7 Ventures. Gou holds a bachelor’s degree in Computer Engineering from Bangalore University and a master’s degree from the University of Pennsylvania.
In this conversation, we discuss:
- Gou Rao’s journey from late-night support calls to co-founding NeuBird and building Hawkeye, an AI-powered site reliability engineer.
- Why diagnosing IT issues is 99% of the problem—and how Hawkeye helps SREs move from noise to actionable insight in minutes.
- The shift from chatbots to agentic systems—and why reasoning, not just automation, is the next frontier for enterprise AI.
- How AI can reduce burnout by eliminating repetitive incident response tasks, freeing teams to focus on creativity and automation.
- The importance of transparency, explainability, and human oversight in deploying AI systems with agency.
- Gou’s reflections on entrepreneurship, including why “mistakes are an asset” and how jumping into the unknown can lead to your biggest breakthroughs.
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