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HBR IdeaCast

What Managers Get Wrong About Feedback

Apr 23, 2019
Marcus Buckingham, head of people and performance research at the ADP Research Institute, and Ashley Goodall, senior VP at Cisco, challenge the conventional approach to feedback. They argue that focusing too much on weaknesses hampers exceptional performance. Instead, they advocate recognizing strengths to amplify individual contributions. The duo also critiques outdated feedback systems, calling for a shift from ratings to reflective, engaging practices that foster team growth and accountability. Their insights push organizations to rethink performance reviews.
22:17

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