Working It
You messed up at work. What now?
Jul 30, 2024
Hugh Carnegy, a senior editor who oversees corrections at the Financial Times, and Sandra Sucher, a Harvard Business School professor, dive into the messy world of workplace mistakes. They analyze the recent CrowdStrike software outage and discuss strategies for owning up to errors. Hugh emphasizes the importance of transparency in journalism, while Sandra explores how organizations can rebuild trust after failures. Together, they unveil the financial repercussions of mistrust and how sincere apologies can rejuvenate relationships at work.
19:42
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Quick takeaways
- Acknowledging and addressing workplace mistakes openly is essential for rebuilding trust among colleagues and maintaining team morale.
- Trust restoration involves understanding its dimensions, recognizing damage, and taking sincere actions to repair relationships after errors occur.
Deep dives
Understanding Mistakes in the Workplace
Making mistakes in the workplace is a common experience that many individuals encounter, yet not everyone knows how to effectively address them. The discussion highlights a significant recent mistake, specifically the CrowdStrike IT outage, which disrupted operations on a large scale. While not all mistakes can be as severe, everyone will inevitably make errors that could impact their work and relationships with colleagues. This reality prompts the need for strategies on how to regain trust after a mistake occurs and emphasizes the necessity for an organizational culture that encourages accountability.
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