Hugh Carnegy, a senior editor who oversees corrections at the Financial Times, and Sandra Sucher, a Harvard Business School professor, dive into the messy world of workplace mistakes. They analyze the recent CrowdStrike software outage and discuss strategies for owning up to errors. Hugh emphasizes the importance of transparency in journalism, while Sandra explores how organizations can rebuild trust after failures. Together, they unveil the financial repercussions of mistrust and how sincere apologies can rejuvenate relationships at work.