Shifting from a transactional mindset to a relationship-based mindset is the heart of growth in the contracting world. Instead of purely relying on projects, businesses are eager to find new opportunities in building long-term relationships and creating steady revenue streams through service. This episode focuses on the mindset, process, and leadership needed to be at the top of this transformation.
Sean Samson is the CEO and founder of Sean Samson Training and EMAPlus. Sean is an industry thought leader and a mentor within the electrical, mechanical, service, and construction areas. Having trained and consulted over 300 contracting organizations across 16 countries, he is a highly sought-after industry leader whose training focuses on strengthening contractor service and maintenance operations. He joined Eric today to talk about how contractors can transform their businesses by building service divisions.
HIGHLIGHTS
[01:49] The Light Bulb Moment: Building a Service Division. [05:58] The mindset shift. [09:21] Overcoming overhead concerns. [14:49] The fundamental difference between construction and managing service. [20:17] The role of smaller service agreements. [23:39] Playing your own game. [28:30] Building a service division in larger organizations. [34:19] The three steps of selling service. [40:02] The first step of building the 'game' of service. [44:29] Multi-year sales agreements.
RESOURCES
Connect with Sean Samson
LinkedIn - linkedin.com/in/seansamsontraining/
Website - seansamsontraining.com/
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