Shifting from a transactional mindset to a relationship-based mindset is the heart of growth in the contracting world. Instead of purely relying on projects, businesses are eager to find new opportunities in building long-term relationships and creating steady revenue streams through service. This episode focuses on the mindset, process, and leadership needed to be at the top of this transformation.
Sean Samson is the CEO and founder of Sean Samson Training and EMAPlus. Sean is an industry thought leader and a mentor within the electrical, mechanical, service, and construction areas. Having trained and consulted over 300 contracting organizations across 16 countries, he is a highly sought-after industry leader whose training focuses on strengthening contractor service and maintenance operations. He joined Eric today to talk about how contractors can transform their businesses by building service divisions.
HIGHLIGHTS
[01:49] The Light Bulb Moment: Building a Service Division. [05:58] The mindset shift. [09:21] Overcoming overhead concerns. [14:49] The fundamental difference between construction and managing service. [20:17] The role of smaller service agreements. [23:39] Playing your own game. [28:30] Building a service division in larger organizations. [34:19] The three steps of selling service. [40:02] The first step of building the ‘game’ of service. [44:29] Multi-year sales agreements.
RESOURCES
Connect with Sean Samson
LinkedIn - linkedin.com/in/seansamsontraining/
Website - seansamsontraining.com/
90-Day High-Performance Dashboard
You can't afford to let your people drift.
To drive real performance, you must coach with clarity and purpose.
Use the 90-Day High-Performance Dashboard to:
-
Get clear on what matters most.
-
Drive focused action and accountability.
-
Strengthen trust and deepen relationships.
Success doesn't happen by accident.
It happens when leaders coach with precision and consistency.
Download the 90-Day High-Performance Dashboard here: https://www.constructiongenius.com/high-performance-in-a-new-role
Coach your team toward real results — one conversation at a time.
Resources to Help You Win in Construction
📖 Construction Genius Book – No B.S., practical, hands-on leadership, strategy, sales, and marketing advice for construction companies. Click this link to buy the book on Amazon: https://www.amazon.com/Construction-Genius-Effective-Hands-Leadership/dp/B0BHTRDY1T/
🎯 The Shift: Move from Project Builder to People Leader – Master the leadership skills you need to succeed in construction. Click this link to learn more and enroll: https://theshift.constructiongenius.com
☎️ Book a 10-Minute Call with Eric Anderton – If you want to discuss how I can help you coach your leaders, let’s connect. Book a 10-minute conversation here: https://10minutes.youcanbook.me
🎧 Subscribe & Share If this episode hit home, share it with your sales team. And don’t forget to leave a review—it helps more construction leaders find Construction Genius!
