Ep 353: CRO to Sell More Stuff with Nik Sharma and Brett Turner
Nov 13, 2023
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Nik Sharma and Brett Turner discuss CRO tips, landing page strategies, post purchase upsells, art of the cart, and the importance of the Slide out card. They also touch on headless commerce and predict a strong Q4 despite economic headwinds.
Tailoring landing pages based on traffic source and optimizing the site navigation menu can greatly enhance user experience and drive conversions.
Page speed is crucial in keeping users engaged, while optimizing the checkout experience with progress bars and incentives can further drive conversions.
Deep dives
The Role of Landing Pages in E-commerce
Landing pages play a crucial role in e-commerce, both for paid traffic campaigns and as homepages. They should be tailored to provide a specific user experience based on the traffic source. This can include quickly introducing the brand and presenting an offer, but it can also extend to creating a unique site experience. Comparison charts, social proof, and customer reviews are effective modules to include on landing pages. Additionally, optimizing the site navigation menu and utilizing a slide-out cart can greatly enhance the user experience and drive conversions.
The Importance of Page Speed and Checkout Experience
Page speed is a critical factor in keeping users engaged, especially when they are coming from social media platforms with short attention spans. Slow-loading pages can lead to high bounce rates and lost sales. The checkout experience should also be optimized to provide a smooth and intuitive process. It is essential to align the pricing, discounts, and messaging between the pre-checkout and checkout stages. Progress bars and incentives, such as unlocking gifts or reaching free shipping thresholds, can further enhance the checkout experience and drive conversions.
Headless Commerce and CRO
Headless commerce offers speed and flexibility in customizing landing pages and site experiences. However, it can be costly and complex to maintain. An alternative approach is incremental headless, which bridges the gap between a Shopify store and headless landing pages. This allows for easier management of landing pages while still enjoying the benefits of customization and speed. When it comes to conversion rate optimization (CRO), focusing on click attribution and real-time data from landing page performance can provide clearer insights for decision-making. CRO is particularly valuable in gaining control and lifting results in a data-driven way.
Q4 Expectations and Attribution Wars
Q4 is anticipated to be a significant period for e-commerce, potentially resulting in the biggest Black Friday ever. However, concerns about high consumer debt and economic uncertainties remain. Marketers need to be prepared for both scenarios. Attribution can be a challenge, especially in a multi-platform and cross-channel environment. While click attribution on platforms like Facebook is relatively reliable, V-through attribution across different touchpoints remains complex and subjective. Allocating proper attribution relies on well-executed tracking tools and understanding audience segments and their positions in the funnel.
Today's podcast marks the return of our most popular podcast guest ever, Nik Sharma from Sharma Brands and Hoox, paired with Pilothouse's Head of Innovation and GM of Warp Drive...
This CRO Throwdown covers Nik and Brett's best advice on Landing Pages, Site CRO, post purchase upsells, as well as the Art of the Cart...and why Nik considers the Slide out card to be "ocean front real estate" that more brands need to take advantage of.
You'll also hear clashing opinions on Headless commerce, and exciting agreement that despite economic headwinds, all data indicates that Q4 should be the best one ever...