Think Fast Talk Smart: Communication Techniques
72. Quick Thinks: Talk It Out – How to Successfully Negotiate and Resolve Conflict
Nov 22, 2022
Professor Michele Gelfand, an expert in organizational behavior and cross-cultural management at Stanford, joins the conversation to shed light on the art of negotiation. She emphasizes the power of creativity and cultural intelligence in resolving conflicts, stressing that effective negotiation is about meeting everyone’s needs. Gelfand shares strategies for listening to diverse viewpoints and using storytelling to navigate conflicts. Her insights reveal how the best negotiators are those who craft collaborative solutions that benefit all parties involved.
13:03
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Quick takeaways
- Effective negotiation involves understanding both parties' values for creative solutions.
- Metaphors in negotiation influence behavior and collaboration, emphasizing the need for shared metaphors.
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Negotiation Tips and Strategies
Negotiation research emphasizes understanding the other party's priorities, as creative deals often stem from divergent interests. Effective negotiation involves gaining insights into the values of both sides rather than just splitting resources equally. Michelle Gelfand highlights the importance of not being overly competitive or cooperative, urging individuals to discover creative solutions through active listening and empathy.
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