Change Signal You’re over-flexing this change muscle: Dan Heath
23 snips
Apr 9, 2025 
Dan Heath, a renowned writer on change and transformation, delves into the intricacies of effective change management. He highlights the importance of identifying 'bright spots'—areas of success that can facilitate broader organizational change. Heath argues that teams often overlook motivation, relying too heavily on problem-solving rather than celebrating achievements. He shares frameworks for leaders to navigate tough decisions and emphasizes the courage needed to prioritize impactful actions over the status quo.
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Hospital Package Delivery Overhaul
- A hospital team took three days to deliver packages internally, seen as normal by them despite external faster standards.
- An outsider, Paul Seward, found batching inefficiencies and halved delays, achieving 90% same-day delivery in 12 weeks.
Check Team Alignment Early
- Always ask your team, "Are you with me?" before moving forward in change.
- Hearing a clear yes or no guides what should happen next in the change process.
Gartner Retention Bright Spots
- Ken Davis improved retention at Gartner by studying top performers' behaviors instead of focusing solely on problems.
- Teaching disciplined calendar management and call strategies by best reps raised overall retention quickly.
