Find leverage points that yield disproportionate returns, study bright spots instead of just solving problems, and tap into existing motivation rather than forcing buy-in.
Dan Heath is one of the smartest writers I know about change and transformation, and his new book "Reset: How to Change What's Not Working" explores systems-level change that complements the behavior change approach from his earlier book "Switch."
Dan shares brilliant insights about how teams miss change opportunities by accepting the status quo and believing change isn't possible. He explains why studying your bright spots — the areas already working well — can provide powerful leverage points and practical solutions without triggering resistance.
I love Dan's distinction between the over-developed "problem-solving muscle" and the neglected "success-spotting muscle" that leaders need to strengthen. His most provocative idea? The straight-line path to change that makes analytical sense is often doomed if you ignore what actually motivates people.
The conversation offers practical frameworks for leaders facing tough trade-offs and needing to make courageous choices about what to prioritize and what to let go.
Change Signal. Cut through the blather, the BS, and the noise to find the good stuff that works in change management.
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