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HR Leaders
How Mastercard Uses AI in Talent Management
Feb 18, 2025
Lucrecia Borgonovo, Chief Talent and Organizational Effectiveness Officer at Mastercard, shares her expertise in AI-driven talent management. She discusses how AI-powered marketplaces like 'Unlocked' enhance internal mobility and career development. Lucrecia emphasizes the shift towards skills-first approaches, allowing companies to expand talent opportunities. She also highlights the significance of preparing employees for emerging roles and the role of AI in boosting performance management and employee well-being through personalized strategies.
51:42
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Quick takeaways
- AI-powered talent marketplaces like 'Unlocked' at Mastercard enhance internal mobility and employee agility by focusing on skills over traditional roles.
- A skills-first approach in talent management drives broader talent pools and prepares employees for emerging roles through scalable learning paths.
Deep dives
Emergence of New Roles in Business
A new role known as a 'growth hacker' has emerged, blending digital marketing, automation, and CRM skills. This shift highlights the evolving landscape of job functions, where traditional titles may become obsolete. Rather than seeking specific job experience, organizations should focus on relevant skills and adjacent competencies to broaden their talent pool. This approach enables businesses to quickly adapt to changing needs and leverage a wider spectrum of talent.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode