HR Leaders How Mastercard Uses AI in Talent Management
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Feb 18, 2025 Lucrecia Borgonovo, Chief Talent and Organizational Effectiveness Officer at Mastercard, shares her expertise in AI-driven talent management. She discusses how AI-powered marketplaces like 'Unlocked' enhance internal mobility and career development. Lucrecia emphasizes the shift towards skills-first approaches, allowing companies to expand talent opportunities. She also highlights the significance of preparing employees for emerging roles and the role of AI in boosting performance management and employee well-being through personalized strategies.
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Embracing Change
- View change as an opportunity to reimagine and evolve practices, especially during times of disruption.
- Use these moments to challenge the status quo and be bold in your approach.
Culture as a Superpower
- Company culture is a powerful business lever and differentiator, even a "superpower."
- Recoding culture should be proactive, not reactive, positioning the company for the future.
Mastercard's Performance Management Overhaul
- Mastercard revamped its performance management system to equally weigh "what you do" and "how you do it."
- This emphasizes the importance of company values and behaviors in employee evaluations.