In-store Retail Media (Andrew Lipsman, Principal Analyst, eMarketer)
Mar 3, 2023
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Andrew Lipsman, Principal Analyst at eMarketer, discusses the digitization of physical stores and the opportunities it presents for retailers and brands. He highlights the challenges of reaching consumers at scale and how in-store digital media can help address these challenges. Lipsman provides examples of successful campaigns that drove sales and brand awareness. He emphasizes the importance of aligning in-store digital media strategies with business objectives and explores the future of reaching and engaging consumers through in-store digital media.
In-store retail media provides opportunities for high-quality branding, contextual relevance, and reaching audiences that are harder to access through other mass media channels.
In-store digital media can be seen as a substitute for TV, providing contextual reminders and high-quality experiences that drive immediate sales effectiveness and long-term brand equity.
Deep dives
The Emerging Opportunity of In-Store Retail Media
In-store retail media is identified as the next major media channel with significant potential for both retailers and brands. Retailers can tap into high-margin revenue streams, potentially drawing in net new ad spend from national advertisers or reallocated budgets from digital channels. With their large-scale audience, stores offer a compelling value proposition for national advertisers. For brands, in-store retail media provides opportunities for high-quality branding, contextual relevance, incremental reach, and the ability to reach audiences that are harder to access through other mass media channels.
Addressing the Challenges of Reaching and Influencing Customers
As linear TV advertising declines and consumer attention becomes divided across multiple screens, brands face challenges in reaching and influencing their target customers. In-store digital media presents a solution by offering access to hard-to-reach audiences, particularly 18 to 49-year-olds who are still loyal to in-store shopping. In-store digital media can be seen as a substitute for TV, providing contextual reminders and high-quality experiences that drive immediate sales effectiveness and long-term brand equity.
Successful Examples and Considerations for In-Store Digital Media
One successful example of in-store digital media is Guinness' roadblock campaign on digitized cooler doors during St. Patrick's Day. This campaign offered 100% share of voice, targeted relevance, and created brand equity. Retailers and brands need to consider factors such as maintaining a positive customer experience, avoiding personalized advertising that feels intrusive, offering a reasonable number of high-quality ad surfaces, and thinking bigger by treating in-store retail media as a higher-funnel channel and embracing audience reach, frequency, and measurement. In-store digital media offers the potential to overcome challenges related to ad blocking and engage unreachable audiences, particularly the younger generation that is more inclined to block ads and consume subscription content without ads.
How do you see the digitization of physical stores transforming the advertising industry, and what do you think are the biggest opportunities for retailers and brands in this space?
With the decline of linear TV advertising and other mass reach vehicles, what are some of the challenges that brands face in reaching and influencing consumers at scale, and how can in-store digital media help address these challenges?
Can you provide some examples of successful in-store digital media campaigns, and what made these campaigns effective in driving sales and brand awareness?
What are some of the key factors that retailers and brands need to consider when developing in-store digital media strategies, and how can they ensure that these strategies align with their overall business objectives?
With the rise of ad-blocking and other forms of consumer resistance to advertising, how do you see in-store digital media evolving in the future to remain relevant and effective in reaching and engaging consumers?
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